Lastly, configure your printer/scanner with the new password.īecause we added the Scan user account to the Administrators group, you need to make sure to use a secure password.On the Set Password dialog, type in a new password into the New password textbox, confirm the password in the Confirm password textbox and press OK to save the password. Back on the Computer Management Console, right click on the Scan user account, select Set Password… and choose Proceed on the warning message box.Now, let’s take a look at how to do this. But, no matter how it was turned on, for network scanning or scan to folder to work, it must be turned off. Sometime, with a new Windows update, Password protected sharing can be turned on without you knowing. However, it can easily be reproduced in other Windows versions. Because I assume that you are experiencing scan to folder issues on a Windows 10 machine, the solutions in this article is for Windows 10.
If you cannot access it, there could be something wrong with the scan account or password protected sharing is turned on. If you do not see the shared scan folder, there could be a problem with the share. Now, browse to the shared scan folder, and see if you can access it, either with the scan user account credentials, or without when shared with Everyone. If you are unable to browse the network, read the, Fix Network Computers Not Visible in File Explorer article and make sure you can see the computer first. So, check if the scan folder is accessible from another computer on the network. The scan folder is shared like any other shared folder and the scan user account is normally set up with administrator privileges.
There is normally a scan user account with permission to access a scan folder over the network. But what exactly went wrong? Can you browse the network and access the share?Įssentially, scan to folder uses a shared folder to scan to. Correct – Windows 10 broke the scan to folder function. In my client’s case, they upgraded to Windows 10, the same time their network scanning troubles started. For example, look for software updates or additions, hardware replacements, or configuration changes. When troubleshooting software issues, the first thing you must do first is – determine what changes was made to the system when the issue started. Nevertheless, you will learn the necessary troubleshooting steps to solve this conundrum. In this article, I will not show you how to setup scan to folder nor how to configure your network scanner. Now, I want to share that solution with you. Even though the issue was clearly software based, the printer technician simply did not know how to fix it and in their mind, the hardware must be faulty.Īfter a few days of Googling, phoning and sending smoke signals, I found a solution. Unfortunately, replacing the printer would not have magically fixed their scanning woes.
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